Monday, October 5, 2009

Backup Exec 12.5 on SBS 2008 Hotfix install error LU1812

Issue: Client with Microsoft Small Business Server 2008 Standard and Backup Exec 12.5 Small Business Edition unable to install hotfixes that are queued up in Liveupdate. Liveupdate reports error LU18212 and symantec troubleshooting links provided in Backup Exec mention repairing or re-installing MS XML.

Solution: When running Backup Exec with the intention of installing hotfixes, select "Run as Administrator" or disable User Account Control which for obvious reasons is not the preferred method.

2 comments:

  1. OMG, I am such a nob, I can't believe I didn't do this right away. Thanks, this fixed the issue.

    ReplyDelete
  2. Well Todd, I didn't catch it either the first time. Glad I could help!

    ReplyDelete